I eventually got an acknowledgement from British Gas to my two-page catalogue of their incompetence and discourtesy. They aim to reply substantively within eight weeks, no less. Well, there’s a surprise. In the meantime they have sent me a flyer offering a discount on a replacement boiler! They are the last company we’d go to.
In stark contrast, the new food processor turned up the day after we ordered it, and seems satisfactory: we haven’t used it yet. The old accessories don’t fit the new machine, of course, and the shop doesn’t take old machines back for recycling, so we were reconciled to the prospect of a trip to the tip. Until it occurred to me to give Freegle a try. This used to be known as Freecycle, and we’ve made a lot of use of it over the years. I thought it was a bit of a long shot, since the bowl was broken and replacements are no longer available. Sure enough, someone wanted it for the accessories, and came to collect it this morning. I packed it in the box that the new one came in, so that too has had a second life.
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