even worse than Frogtel

Having decided to donate a modest amount to a local charity, I tried to do so by bank transfer, and succeeded in blocking our on-line banking accounts. Fifty minutes later, after forty minutes waiting on line, followed by interrogation as to full name, address, Martyn's date of birth, inside leg measurement etc, the charity ought finally to have the cash.  I'm sure TSB is doing its best to protect its customers, but sometimes it forgets the basics of customer service. I'd love to see evidence why they list the Charities Aid Foundation Bank as 'high risk'  Enfin merde: one tries to do one's best