Good customer experiences

1.  Timpson's, Sainsbury's, Disgustedville.  We needed a couple of spare keys cut, so stopped at the Timpson desk under the awning at the front of the shop.  Friendly, polite young man.  Said two keys would cost us £9, but that £10 would get us three.  He may well be an ex-offender, since Timpson's policy is to employ the same.  A cynic would check that he hadn't cut four keys, but I didn't, and trust him...

2.  Multiyork, Disgustedville.  We were expecting our new dining furniture to arrive this afternoon, but we agreed when they called and offered to deliver it this morning, following a cancellation.  They blanketed the dining room floor, having apologised in advance for any fluff that their cotton-waste blankets might leave on the carpet, assembled the clever table, delivered the  rest of the stuff and went happily on their way.  After they'd left, I spotted an imperfection on the little chest of drawers, but we'd more or less decided we could live with it.  The shop called to check that the delivery had happened as planned, and whether everything was OK.  I mentioned the imperfection, and at their request sent them a photograph.  Little later, they called to say they'd arranged with customer service for a polisher to come out and see if it could be fixed: es sei denn, 'we'll take it from there'.  So, a provisional thumbs-up to Multiyork as well.  I mentioned to one of the delivery chaps that the material used in their blankets used to be issued in clumps to steam engine drivers for the wiping of the faces thereof.  If he needed confirmation of my old fossil status, that ought to have done the trick.