I thought I'd been detecting some improvements in customer service hereabouts, but time after time lately we've been disappointed. I grizzled the other day about the service at our regular haunt by the canal.
No-show by builder for his appointment here on Saturday morning. He has
had the good grace to apologise, and says he'll be here today at
16:30. We'll see.
Today we went to change the bald-tyred rental car. The fellow looked at the tyres and said there was plenty left: they weren't quite worn down to the 1mm warning strips. 'If you want to change it, I'll change it', and he proceeded to offer us a similar car with even higher mileage and more dings and scrapes. It wouldn't be ready for another ten minutes. So off we went to have lunch in the airport, where the waitress was as miserable as sin, took down the order incorrectly and then brought us the mats, napkins and cutlery and told us to set the table ourselves. Lunch was foul. Martyn's salmon was over-cooked. How can you bugger up a croque-monsieur? Well, the airport caff managed it with flying colours - most of them black.
Back to the snotty clerk at the car rental shop after about 45 minutes. Car still not available. What have you got? So we have a smaller car, wholly lacking in refinement, but at least with only 5 gears (which, however, need even more rowing than on the last car) but at least with fewer gimmicks, better visibility and rubber on the front wheels. The replacement Focus swept in as we teetered out in our diminutive Peugeot - fair enough: I'd almost certainly have rejected it anyway. Last time I deal with that company: name on request, but it isn't unrelated to a certain boldly-going Starship.
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