When we got the solar panels fitted last year I registered with our energy supplier, Électricité de France, under the Smart Export Guarantee scheme, a process that took months. I emailed a few days ago to ask where my money was, and got an automatic reply today, telling me how to register…. It doesn’t help that the phone number they gave in the email gets the ‘number not recognised’ tone. I have fired off a terse email. Watch this space.
I did not choose to get my supply from EDF: the regulator slammed us to them when our old supplier went tits-up. It then took them getting on for a year to act on our direct debit mandate, so we finished up with a whopping first bill. We have stayed with EDF so far because, with everything else that’s going on in our lives, switching is an ordeal we prefer to avoid. But next time our contract ends, I think we’ll be changing supplier and export customer malgré tout.